Cloud Infrastructure Operations Engineering (Dallas, TX)
Genero Cloud is a fully managed global platform for deploying business software in the cloud. Our customers develop business applications across a range of vertical markets, and leverage Genero Cloud's security, automation, monitoring, and Disaster Recovery services to deploy them in the cloud.
Genero Cloud is part of the Four J's family of Genero Products for developing and deploying cloud based, cross-platform enterprise and mobile applications. Used by a global customer base, Genero is a unique, rapid application development framework tailor-made for mission-critical business solutions. GG
NOT CURRENTLY ACCEPTING APPLICATIONS
Position: Cloud Infrastructure Operations Engineering
Location: Dallas, Texas
We're now accepting applications for an exprienced operations engineer with cloud experience to work on our North American cloud team. This position crosses site reliability engineering skills with operations and customer onboarding responsibilities. Its dual goals are customer success and operational stability.
Your proven and articulate skill, passion, and areas of expertise and leadership are what count.
Cloud Infrastructure Operations Engineering
- Manages new customer onboarding.
- Configures, deploys and manages cloud platforms.
- Customizes and drives extensions to Genero Cloud to support customer requirements.
- Ensures the security and availability of ongoing cloud operations.
You'll work with a global team of technical staff from around the world, including Australia, New Zealand, US, London, Paris and Eastern Europe.
We’re working together to engineer and manage a business critical cloud platform. To accomplish this we need people who are independent technical and architectural leaders, who work closely with others by documenting, communicating and negotiating everything from high level functionality and architectures to user workflow, database design and application data structures and algorithms. All while developing the code behind these inventions, and providing NOC support to live production customers. We’re understaffed, multi-tasking overachievers, where everyone is not only empowered, but required, to do whatever it takes to get the job done. It’s a demanding but rewarding job.
Focus
While your focus will be on the North American customer base and clouds, you will also work with the global Site Reliability Engineering and Cloud Infrastructure Operations Engineering teams to drive the technical evolution of Genero Cloud, and provide follow the sun support for other regions.
Your focus may be broadened to worldwide responsibilities according to your interests and experience.
Similarly, the blend of areas you will focus on depends on your background and interests.
| Focus | Area | Description |
|---|---|---|
| 0 → 40% | Site Reliability Engineering | Develop and automate infrastructure management practices, including security, deployment and configuration, monitoring, disaster recovery, maintenance, event management, and decomissioning. |
| 20% | Operations Management | Leverage infrastructure management practices and automation to deliver PaaS service levels while responding to events, and deploying customer and security updates. |
| 40% | Customer Service and Support | Onboard PaaS customers. Manage customer service during maintenance and unplanned events. Provide ongoing management of service requests. |
| 0 → 40% | Security and Compliance | Define, automate and audit security policies and procedures to ensure compliance with all locally relevant security and privacy regulations; support or lead external audits, including SSAE18 SOC 2 and HITRUST. |
Level
Intermediate to Director
Location
Optimally the Dallas–Fort Worth metroplex, able to work from our office in Irving, TX. Home office also possible.
Requirements
- BS in Computer Science or related field (may substitute additional experience).
- 5+ years relevant experience
- Experience in at least two of the focus areas, and a willingness to learn and contribute in all.
- Experience in security and privacy a plus.
To Apply
Learn more about our career opportunities: visit Genero Cloud Engineering Career Opportunities.
Read more about the Genero Cloud control infrastructure and about the Genero Cloud Services from the customer perspective in our managed services documentation.
Send your resume and a cover letter to jobs@generocloud.net, with NOC Engineering (Dallas, TX) as the subject.